AuditLift ("we," "us," "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding it.
1. Information We Collect
- Information you provide directly: Name, email, phone number, business name, and any details submitted via contact forms, booking forms, or during an onboarding engagement.
- AI Call Agent Data: As part of our AI Call Agent service, we may collect and process audio recordings, call transcripts, caller metadata, and business-specific knowledge bases necessary to train and operate your customized agent.
- Automatically collected information: IP address, browser type, device information, and site usage data via cookies or analytics tools.
- Business data (for clients): Any operational, telephony configurations, or system data you share with us for the purpose of deploying the AI Call Agent.
2. How We Use Your Information
We use collected information to:
- Respond to inquiries and schedule consultations.
- Deploy, train, and optimize your customized AI Call Agent.
- Provide ongoing support, monitor agent performance, and refine call flows based on interaction transcripts.
- Send relevant updates or marketing communications (you can opt out anytime).
- Analyze and improve Site and AI Agent performance.
- Comply with legal and telecommunications regulatory obligations.
3. How We Protect Your Information
We implement reasonable technical and organizational safeguards to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
4. Sharing of Information
We do not sell your personal information. We may share information with:
- Trusted third-party tools we use to operate our business (e.g., scheduling software, email platforms, CRM systems)
- Legal authorities if required by law
5. Cookies
This Site may use cookies to improve user experience and analyze traffic. You can disable cookies through your browser settings, though some Site features may not function properly as a result.
6. Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal data. To exercise these rights, contact us at info@auditlift.online.
7. Data Retention
We retain personal and business information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites.
9. Children's Privacy
This Site and our Services are not directed at individuals under 18. We do not knowingly collect information from minors.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
11. Contact Us
For privacy-related questions or requests, contact us at info@auditlift.online.