This Refund Policy explains how refunds are handled for services purchased through AuditLift ("we," "us," "our"). By purchasing or engaging our Services, you agree to the terms below. Specific refund terms in a signed service agreement or proposal will take precedence over this general policy.
1. AI Call Agent Setup & Service Guarantee
We stand by the speed and efficiency of our AI Call Agent deployments. If we fail to successfully set up your AI call agent within 24 hours after payment, completion of onboarding and receipt of required account access and business information, we will complete the setup entirely for free. Please note that the complimentary setup provided under this guarantee does not include our standard 1-year support plan.
2. Cancellations and Partial Refunds
Upon receiving your payment, we immediately allocate resources and our engineering team begins the custom setup process for your AI call agent. Due to this immediate commitment of time and resources:
- If you choose to cancel your order after payment has been made and the setup process has commenced, you will not be eligible for a full refund.
- In the event of such a cancellation, only 40% of the total payment amount will be refunded to you.
3. Team Training
Our standard AI Call Agent setup packages are focused purely on the configuration and deployment of the agent itself. Team training is not included in the base price. Should your staff require training on how to interact with, manage, or monitor the AI call agent, this service is available at an additional cost.
4. Enterprise and Large Business Solutions
For large enterprises or businesses with complex operational requirements, our standard pricing tiers do not apply. We will conduct an in-depth study of your specific requirements and present a custom pricing proposal and statement of work tailored to your organization.
5. Non-Refundable Circumstances
Except as explicitly outlined above, refunds will not be issued in the following circumstances:
- A change of mind after the setup has been completed and delivered.
- Project delays or performance issues directly caused by the client (e.g., failure to provide necessary business information, call routing numbers, or systems access in a timely manner).
- Any third-party telephony, API, or software costs already incurred on your behalf during the setup process.
6. Requesting a Refund
To request a refund, email us at info@auditlift.online with your name, business name, and the reason for your request. We aim to respond to all refund requests within 3–5 business days.
7. Disputes
If you believe a charge was made in error or a deliverable was not completed as agreed, please contact us directly first at info@auditlift.online so we can resolve it before any dispute or chargeback is filed with your bank or payment provider.
8. Changes to This Policy
We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect at the time of your purchase governs that engagement.
9. Contact
Questions about this Refund Policy? Email us at info@auditlift.online.